Services & Support

For on-premise deployments of AlphaTrust e-Sign, AlphaTrust will work closely with you to establish a mutually agreeable project plan that includes the remote installation of AlphaTrust e-Sign in your data center. As part of the project plan, AlphaTrust will train you on the operations of the system and will jointly implement the first electronic signature use case for automation. If required, AlphaTrust can fully implement and automate other document processes as needed.

AlphaTrust provides 24/7/365 technical support for Priority 1 (High Severity) issues. AlphaTrust will respond to Priority 1 incidents in less than one hour. For lower priority issues, technical support is provided during standard business hours via telephone at +1.214.234.9200, option 2, or email at support@alphatrust.com for technical assistance and remediation activities.